Shipping policy

Thank you for shopping with Korimako. Every order is carefully packed and dispatched from Christchurch, New Zealand. We aim to make the shipping process as straightforward as possible, whether you're ordering from around the corner or the other side of the world.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

During new product launches, promotions or public holidays, processing times may be slightly longer. If there is a significant delay with your order, we'll contact you as soon as possible.

Orders are processed on New Zealand business days, excluding weekends and public holidays.

Shipping

Korimako ships to customers worldwide.

Shipping costs are calculated at checkout based on your delivery address, the size of your order and the available shipping options.

Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

Delivery Estimates

Delivery times vary depending on your location and the shipping service selected at checkout.

Estimated delivery times are provided as a guide only and are not guaranteed. Delays may occur due to customs processing, courier networks, weather events or other circumstances outside our control.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

These charges are the responsibility of the customer. Korimako has no control over these fees and cannot predict what they may be.

Tracking Your Order

Tracking information will be provided once your order has been dispatched where tracking is available with the selected shipping service.

If you have any questions about your shipment, please contact us and we'll be happy to help.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your order arrives damaged, incorrect or appears to have been lost in transit, please contact us as soon as possible at hello@korimako.co.

Where possible, please include your order number and any relevant photographs so we can investigate and work with the shipping provider to resolve the issue.

Contact

If you have any questions about shipping or your order, we'd love to hear from you.

Email: hello@korimako.co