Refund policy

We want you to enjoy your Korimako purchase. If something isn't quite right, we're here to help.

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unworn and unused, in the same condition that you received it, with its original tags attached, and accompanied by proof of purchase.

To start a return, please contact us at hello@korimako.co. 

If your return is accepted, we'll provide instructions on how and where to send your item. Please don't send items back without contacting us first, as we won't be able to process unsolicited returns.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of return shipping.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective or you've received the wrong product, contact us as soon as possible at hello@korimako.co so we can assess the issue and make it right.

Exchanges

If you'd like to exchange your item for a different size, please contact us at hello@korimako.co. We'll do our best to help, subject to stock availability.

Exchanges are subject to stock availability. If your requested size isn't available, we'll offer a refund once your returned item has been received and approved.

Order Cancellations

If you need to cancel your order, please do so as soon as possible.

Orders may be cancelled at any time before they have been fulfilled. Once an order has been fulfilled or dispatched, we may no longer be able to cancel it.

If you need to make a change to your order, such as updating your delivery address or changing the size ordered, please contact us at hello@korimako.co as soon as possible. We'll do our best to accommodate your request before your order has been fulfilled.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to provide a justification.

Returned items must be in the same condition that you received them, unworn or unused, with tags attached, and accompanied by proof of purchase.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@korimako.co.

Your Rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.